Zhuang Chen


2023

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PAL: Persona-Augmented Emotional Support Conversation Generation
Jiale Cheng | Sahand Sabour | Hao Sun | Zhuang Chen | Minlie Huang
Findings of the Association for Computational Linguistics: ACL 2023

Due to the lack of human resources for mental health support, there is an increasing demand for employing conversational agents for support. Recent work has demonstrated the effectiveness of dialogue models in providing emotional support. As previous studies have demonstrated that seekers’ persona is an important factor for effective support, we investigate whether there are benefits to modeling such information in dialogue models for support. In this paper, our empirical analysis verifies that persona has an important impact on emotional support. Therefore, we propose a framework for dynamically inferring and modeling seekers’ persona. We first train a model for inferring the seeker’s persona from the conversation history. Accordingly, we propose PAL, a model that leverages persona information and, in conjunction with our strategy-based controllable generation method, provides personalized emotional support. Automatic and manual evaluations demonstrate that PAL achieves state-of-the-art results, outperforming the baselines on the studied benchmark. Our code and data are publicly available at https://github.com/chengjl19/PAL.

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Facilitating Multi-turn Emotional Support Conversation with Positive Emotion Elicitation: A Reinforcement Learning Approach
Jinfeng Zhou | Zhuang Chen | Bo Wang | Minlie Huang
Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 1: Long Papers)

Emotional support conversation (ESC) aims to provide emotional support (ES) to improve one’s mental state. Existing works stay at fitting grounded responses and responding strategies (e.g., question), which ignore the effect on ES and lack explicit goals to guide emotional positive transition. To this end, we introduce a new paradigm to formalize multi-turn ESC as a process of positive emotion elicitation. Addressing this task requires finely adjusting the elicitation intensity in ES as the conversation progresses while maintaining conversational goals like coherence. In this paper, we propose Supporter, a mixture-of-expert-based reinforcement learning model, and well design ES and dialogue coherence rewards to guide policy’s learning for responding. Experiments verify the superiority of Supporter in achieving positive emotion elicitation during responding while maintaining conversational goals including coherence.

2021

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Bridge-Based Active Domain Adaptation for Aspect Term Extraction
Zhuang Chen | Tieyun Qian
Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing (Volume 1: Long Papers)

As a fine-grained task, the annotation cost of aspect term extraction is extremely high. Recent attempts alleviate this issue using domain adaptation that transfers common knowledge across domains. Since most aspect terms are domain-specific, they cannot be transferred directly. Existing methods solve this problem by associating aspect terms with pivot words (we call this passive domain adaptation because the transfer of aspect terms relies on the links to pivots). However, all these methods need either manually labeled pivot words or expensive computing resources to build associations. In this paper, we propose a novel active domain adaptation method. Our goal is to transfer aspect terms by actively supplementing transferable knowledge. To this end, we construct syntactic bridges by recognizing syntactic roles as pivots instead of as links to pivots. We also build semantic bridges by retrieving transferable semantic prototypes. Extensive experiments show that our method significantly outperforms previous approaches.

2020

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Enhancing Aspect Term Extraction with Soft Prototypes
Zhuang Chen | Tieyun Qian
Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP)

Aspect term extraction (ATE) aims to extract aspect terms from a review sentence that users have expressed opinions on. Existing studies mostly focus on designing neural sequence taggers to extract linguistic features from the token level. However, since the aspect terms and context words usually exhibit long-tail distributions, these taggers often converge to an inferior state without enough sample exposure. In this paper, we propose to tackle this problem by correlating words with each other through soft prototypes. These prototypes, generated by a soft retrieval process, can introduce global knowledge from internal or external data and serve as the supporting evidence for discovering the aspect terms. Our proposed model is a general framework and can be combined with almost all sequence taggers. Experiments on four SemEval datasets show that our model boosts the performance of three typical ATE methods by a large margin.

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Relation-Aware Collaborative Learning for Unified Aspect-Based Sentiment Analysis
Zhuang Chen | Tieyun Qian
Proceedings of the 58th Annual Meeting of the Association for Computational Linguistics

Aspect-based sentiment analysis (ABSA) involves three subtasks, i.e., aspect term extraction, opinion term extraction, and aspect-level sentiment classification. Most existing studies focused on one of these subtasks only. Several recent researches made successful attempts to solve the complete ABSA problem with a unified framework. However, the interactive relations among three subtasks are still under-exploited. We argue that such relations encode collaborative signals between different subtasks. For example, when the opinion term is “delicious”, the aspect term must be “food” rather than “place”. In order to fully exploit these relations, we propose a Relation-Aware Collaborative Learning (RACL) framework which allows the subtasks to work coordinately via the multi-task learning and relation propagation mechanisms in a stacked multi-layer network. Extensive experiments on three real-world datasets demonstrate that RACL significantly outperforms the state-of-the-art methods for the complete ABSA task.

2019

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Transfer Capsule Network for Aspect Level Sentiment Classification
Zhuang Chen | Tieyun Qian
Proceedings of the 57th Annual Meeting of the Association for Computational Linguistics

Aspect-level sentiment classification aims to determine the sentiment polarity of a sentence towards an aspect. Due to the high cost in annotation, the lack of aspect-level labeled data becomes a major obstacle in this area. On the other hand, document-level labeled data like reviews are easily accessible from online websites. These reviews encode sentiment knowledge in abundant contexts. In this paper, we propose a Transfer Capsule Network (TransCap) model for transferring document-level knowledge to aspect-level sentiment classification. To this end, we first develop an aspect routing approach to encapsulate the sentence-level semantic representations into semantic capsules from both the aspect-level and document-level data. We then extend the dynamic routing approach to adaptively couple the semantic capsules with the class capsules under the transfer learning framework. Experiments on SemEval datasets demonstrate the effectiveness of TransCap.