Persuasive dialogue aims to persuade users to achieve some targets by conversations. While previous persuasion models have achieved notable successes, they mostly base themselves on utterance semantic matching, and an important aspect has been ignored, that is, the strategy of the conversations, for example, the agent can choose an emotional-appeal strategy to impress users. Compared with utterance semantics, conversation strategies are high-level concepts, which can be informative and provide complementary information to achieve effective persuasions. In this paper, we propose to build a persuasion model by jointly modeling the conversation semantics and strategies, where we design a BERT-like module and an auto-regressive predictor to match the semantics and strategies, respectively. Experimental results indicate that our proposed approach can significantly improve the state-of-the-art baseline by 5% on a small dataset and 37% on a large dataset in terms of Recall@1. Detailed analyses show that the auto-regressive predictor contributes most to the final performance.

Most dialog systems posit that users have figured out clear and specific goals before starting an interaction. For example, users have determined the departure, the destination, and the travel time for booking a flight. However, in many scenarios, limited by experience and knowledge, users may know what they need, but still struggle to figure out clear and specific goals by determining all the necessary slots. In this paper, we identify this challenge, and make a step forward by collecting a new human-to-human mixed-type dialog corpus. It contains 5k dialog sessions and 168k utterances for 4 dialog types and 5 domains. Within each session, an agent first provides user-goal-related knowledge to help figure out clear and specific goals, and then help achieve them. Furthermore, we propose a mixed-type dialog model with a novel Prompt-based continual learning mechanism. Specifically, the mechanism enables the model to continually strengthen its ability on any specific type by utilizing existing dialog corpora effectively.

Studies have shown that the sentence’s syntactic structures are important for semantic sentence matching. A typical approach is encoding each sentence’s syntactic structure into an embedding vector, which can be combined with other features to predict the final matching scores. Though successes have been observed, embedding the whole syntactic structures as one vector inevitably overlooks the fine-grained syntax matching patterns, e.g. the alignment of specific term dependencies relations in the two inputted sentences. In this paper, we formalize the task of semantic sentence matching as a problem of graph matching in which each sentence is represented as a directed graph according to its syntactic structures. The syntax matching patterns (i.e. similar syntactic structures) between two sentences, therefore, can be extracted as the sub-graph structure alignments. The proposed method, referred to as Interacted Syntax Graphs (ISG), represents two sentences’ syntactic alignments as well as their semantic matching signals into one association graph. After that, the neural quadratic assignment programming (QAP) is adapted to extract syntactic matching patterns from the association graph. In this way, the syntactic structures fully interact in a fine granularity during the matching process. Experimental results on three public datasets demonstrated that ISG can outperform the state-of-the-art baselines effectively and efficiently. The empirical analysis also showed that ISG can match sentences in an interpretable way.

One typical approach to long-form document matching is first conducting alignment between cross-document sentence pairs, and then aggregating all of the sentence-level matching signals. However, this approach could be problematic because the alignment between documents is partial — despite two documents as a whole are well-matched, most of the sentences could still be dissimilar. Those dissimilar sentences lead to spurious sentence-level matching signals which may overwhelm the real ones, increasing the difficulties of learning the matching function. Therefore, accurately selecting the key sentences for document matching is becoming a challenging issue. To address the issue, we propose a novel matching approach that equips existing document matching models with an Optimal Partial Transport (OPT) based component, namely OPT-Match, which selects the sentences that play a major role in matching. Enjoying the partial transport properties of OPT, the selected key sentences can not only effectively enhance the matching accuracy, but also be explained as the rationales for the matching results. Extensive experiments on four publicly available datasets demonstrated that existing methods equipped with OPT-Match consistently outperformed the corresponding underlying methods. Evaluations also showed that the key sentences selected by OPT-Match were consistent with human-provided rationales.

A growing interest emerges in event extraction which aims to extract multiple events with triggers and arguments. Previous methods mitigate the problem of multiple events extraction by predicting the arguments conditioned on the event trigger and event type, assuming that these arguments belong to a single event. However, the assumption is invalid in general as there may be multiple events. Therefore, we present a unified framework called MatEE for trigger-sharing events extraction. It resolves the kernel bottleneck by effectively modeling the relations between arguments by an event matrix, where trigger-sharing events are represented by multiple cliques. We verify the proposed method on 3 widely-used benchmark datasets of event extraction. The experimental results show that it beats all the advanced competitors, significantly improving the state-of-the-art performances in event extraction.

Learning discrete dialog structure graph from human-human dialogs yields basic insights into the structure of conversation, and also provides background knowledge to facilitate dialog generation. However, this problem is less studied in open-domain dialogue. In this paper, we conduct unsupervised discovery of discrete dialog structure from chitchat corpora, and then leverage it to facilitate coherent dialog generation in downstream systems. To this end, we present an unsupervised model, Discrete Variational Auto-Encoder with Graph Neural Network (DVAE-GNN), to discover discrete hierarchical latent dialog states (at the level of both session and utterance) and their transitions from corpus as a dialog structure graph. Then we leverage it as background knowledge to facilitate dialog management in a RL based dialog system. Experimental results on two benchmark corpora confirm that DVAE-GNN can discover meaningful dialog structure graph, and the use of dialog structure as background knowledge can significantly improve multi-turn coherence.

In this paper, we present a neural model for joint dropped pronoun recovery (DPR) and conversational discourse parsing (CDP) in Chinese conversational speech. We show that DPR and CDP are closely related, and a joint model benefits both tasks. We refer to our model as DiscProReco, and it first encodes the tokens in each utterance in a conversation with a directed Graph Convolutional Network (GCN). The token states for an utterance are then aggregated to produce a single state for each utterance. The utterance states are then fed into a biaffine classifier to construct a conversational discourse graph. A second (multi-relational) GCN is then applied to the utterance states to produce a discourse relation-augmented representation for the utterances, which are then fused together with token states in each utterance as input to a dropped pronoun recovery layer. The joint model is trained and evaluated on a new Structure Parsing-enhanced Dropped Pronoun Recovery (SPDPR) data set that we annotated with both two types of information. Experimental results on the SPDPR dataset and other benchmarks show that DiscProReco significantly outperforms the state-of-the-art baselines of both tasks.

Pronouns are often dropped in Chinese conversations and recovering the dropped pronouns is important for NLP applications such as Machine Translation. Existing approaches usually formulate this as a sequence labeling task of predicting whether there is a dropped pronoun before each token and its type. Each utterance is considered to be a sequence and labeled independently. Although these approaches have shown promise, labeling each utterance independently ignores the dependencies between pronouns in neighboring utterances. Modeling these dependencies is critical to improving the performance of dropped pronoun recovery. In this paper, we present a novel framework that combines the strength of Transformer network with General Conditional Random Fields (GCRF) to model the dependencies between pronouns in neighboring utterances. Results on three Chinese conversation datasets show that the Transformer-GCRF model outperforms the state-of-the-art dropped pronoun recovery models. Exploratory analysis also demonstrates that the GCRF did help to capture the dependencies between pronouns in neighboring utterances, thus contributes to the performance improvements.

To address the challenge of policy learning in open-domain multi-turn conversation, we propose to represent prior information about dialog transitions as a graph and learn a graph grounded dialog policy, aimed at fostering a more coherent and controllable dialog. To this end, we first construct a conversational graph (CG) from dialog corpora, in which there are vertices to represent “what to say” and “how to say”, and edges to represent natural transition between a message (the last utterance in a dialog context) and its response. We then present a novel CG grounded policy learning framework that conducts dialog flow planning by graph traversal, which learns to identify a what-vertex and a how-vertex from the CG at each turn to guide response generation. In this way, we effectively leverage the CG to facilitate policy learning as follows: (1) it enables more effective long-term reward design, (2) it provides high-quality candidate actions, and (3) it gives us more control over the policy. Results on two benchmark corpora demonstrate the effectiveness of this framework.

One approach to matching texts from asymmetrical domains is projecting the input sequences into a common semantic space as feature vectors upon which the matching function can be readily defined and learned. In real-world matching practices, it is often observed that with the training goes on, the feature vectors projected from different domains tend to be indistinguishable. The phenomenon, however, is often overlooked in existing matching models. As a result, the feature vectors are constructed without any regularization, which inevitably increases the difficulty of learning the downstream matching functions. In this paper, we propose a novel match method tailored for text matching in asymmetrical domains, called WD-Match. In WD-Match, a Wasserstein distance-based regularizer is defined to regularize the features vectors projected from different domains. As a result, the method enforces the feature projection function to generate vectors such that those correspond to different domains cannot be easily discriminated. The training process of WD-Match amounts to a game that minimizes the matching loss regularized by the Wasserstein distance. WD-Match can be used to improve different text matching methods, by using the method as its underlying matching model. Four popular text matching methods have been exploited in the paper. Experimental results based on four publicly available benchmarks showed that WD-Match consistently outperformed the underlying methods and the baselines.

In conversation, a general response (e.g., “I don’t know”) could correspond to a large variety of input utterances. Previous generative conversational models usually employ a single model to learn the relationship between different utterance-response pairs, thus tend to favor general and trivial responses which appear frequently. To address this problem, we propose a novel controlled response generation mechanism to handle different utterance-response relationships in terms of specificity. Specifically, we introduce an explicit specificity control variable into a sequence-to-sequence model, which interacts with the usage representation of words through a Gaussian Kernel layer, to guide the model to generate responses at different specificity levels. We describe two ways to acquire distant labels for the specificity control variable in learning. Empirical studies show that our model can significantly outperform the state-of-the-art response generation models under both automatic and human evaluations.

Sequence to sequence (Seq2Seq) models have been widely used for response generation in the area of conversation. However, the requirements for different conversation scenarios are distinct. For example, customer service requires the generated responses to be specific and accurate, while chatbot prefers diverse responses so as to attract different users. The current Seq2Seq model fails to meet these diverse requirements, by using a general average likelihood as the optimization criteria. As a result, it usually generates safe and commonplace responses, such as ‘I don’t know’. In this paper, we propose two tailored optimization criteria for Seq2Seq to different conversation scenarios, i.e., the maximum generated likelihood for specific-requirement scenario, and the conditional value-at-risk for diverse-requirement scenario. Experimental results on the Ubuntu dialogue corpus (Ubuntu service scenario) and Chinese Weibo dataset (social chatbot scenario) show that our proposed models not only satisfies diverse requirements for different scenarios, but also yields better performances against traditional Seq2Seq models in terms of both metric-based and human evaluations.

This paper describes a unified neural architecture for identifying and classifying multi-typed semantic relations between words in a sentence. We investigate two typical and well-studied tasks: semantic role labeling (SRL) which identifies the relations between predicates and arguments, and relation classification (RC) which focuses on the relation between two entities or nominals. While mostly studied separately in prior work, we show that the two tasks can be effectively connected and modeled using a general architecture. Experiments on CoNLL-2009 benchmark datasets show that our SRL models significantly outperform state-of-the-art approaches. Our RC models also yield competitive performance with the best published records. Furthermore, we show that the two tasks can be trained jointly with multi-task learning, resulting in additive significant improvements for SRL.