Scaling Multi-Domain Dialogue State Tracking via Query Reformulation

Pushpendre Rastogi, Arpit Gupta, Tongfei Chen, Mathias Lambert


Abstract
We present a novel approach to dialogue state tracking and referring expression resolution tasks. Successful contextual understanding of multi-turn spoken dialogues requires resolving referring expressions across turns and tracking the entities relevant to the conversation across turns. Tracking conversational state is particularly challenging in a multi-domain scenario when there exist multiple spoken language understanding (SLU) sub-systems, and each SLU sub-system operates on its domain-specific meaning representation. While previous approaches have addressed the disparate schema issue by learning candidate transformations of the meaning representation, in this paper, we instead model the reference resolution as a dialogue context-aware user query reformulation task – the dialog state is serialized to a sequence of natural language tokens representing the conversation. We develop our model for query reformulation using a pointer-generator network and a novel multi-task learning setup. In our experiments, we show a significant improvement in absolute F1 on an internal as well as a, soon to be released, public benchmark respectively.
Anthology ID:
N19-2013
Volume:
Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 2 (Industry Papers)
Month:
June
Year:
2019
Address:
Minneapolis, Minnesota
Editors:
Anastassia Loukina, Michelle Morales, Rohit Kumar
Venue:
NAACL
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
97–105
Language:
URL:
https://aclanthology.org/N19-2013
DOI:
10.18653/v1/N19-2013
Bibkey:
Cite (ACL):
Pushpendre Rastogi, Arpit Gupta, Tongfei Chen, and Mathias Lambert. 2019. Scaling Multi-Domain Dialogue State Tracking via Query Reformulation. In Proceedings of the 2019 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies, Volume 2 (Industry Papers), pages 97–105, Minneapolis, Minnesota. Association for Computational Linguistics.
Cite (Informal):
Scaling Multi-Domain Dialogue State Tracking via Query Reformulation (Rastogi et al., NAACL 2019)
Copy Citation:
PDF:
https://aclanthology.org/N19-2013.pdf
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