Automatic Identification of Important Segments and Expressions for Mining of Business-Oriented Conversations at Contact Centers

Hironori Takeuchi, L Venkata Subramaniam, Tetsuya Nasukawa, Shourya Roy


Anthology ID:
D07-1048
Volume:
Proceedings of the 2007 Joint Conference on Empirical Methods in Natural Language Processing and Computational Natural Language Learning (EMNLP-CoNLL)
Month:
June
Year:
2007
Address:
Prague, Czech Republic
Editor:
Jason Eisner
Venues:
EMNLP | CoNLL
SIGs:
SIGDAT | SIGNLL
Publisher:
Association for Computational Linguistics
Note:
Pages:
458–467
Language:
URL:
https://aclanthology.org/D07-1048
DOI:
Bibkey:
Cite (ACL):
Hironori Takeuchi, L Venkata Subramaniam, Tetsuya Nasukawa, and Shourya Roy. 2007. Automatic Identification of Important Segments and Expressions for Mining of Business-Oriented Conversations at Contact Centers. In Proceedings of the 2007 Joint Conference on Empirical Methods in Natural Language Processing and Computational Natural Language Learning (EMNLP-CoNLL), pages 458–467, Prague, Czech Republic. Association for Computational Linguistics.
Cite (Informal):
Automatic Identification of Important Segments and Expressions for Mining of Business-Oriented Conversations at Contact Centers (Takeuchi et al., EMNLP-CoNLL 2007)
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PDF:
https://aclanthology.org/D07-1048.pdf