@InProceedings{duncan-vandeemter:2011:ENLG,
  author    = {Duncan, Bob  and  van Deemter, Kees},
  title     = {Direction giving: an attempt to increase user engagement},
  booktitle = {Proceedings of the Generation Challenges Session at the 13th European Workshop on Natural Language Generation},
  month     = {September},
  year      = {2011},
  address   = {Nancy, France},
  publisher = {Association for Computational Linguistics},
  pages     = {280--283},
  url       = {http://www.aclweb.org/anthology/W11-2846}
}