@InProceedings{dzikovska-EtAl:2011:SIGDIAL20111,
  author    = {Dzikovska, Myroslava O.  and  Moore, Johanna D.  and  Steinhauser, Natalie  and  Campbell, Gwendolyn},
  title     = {Exploring User Satisfaction in a Tutorial Dialogue System},
  booktitle = {Proceedings of the SIGDIAL 2011 Conference},
  month     = {June},
  year      = {2011},
  address   = {Portland, Oregon},
  publisher = {Association for Computational Linguistics},
  pages     = {162--172},
  url       = {http://www.aclweb.org/anthology/W11-2019}
}