@inproceedings{Glass-Seneff:2003:DIALOGUE,
  author = {Glass, James  and  Seneff, Stephanie},
  title  = {Flexible and Personalizable Mixed-Initiative Dialogue Systems},
  booktitle = {Proceedings of the HLT-NAACL 2003 Workshop on Research Directions in Dialogue Processing},
  editor = {Alexander I. Rudnicky and Candace L. Sidner},
  url    = {http://www.aclweb.org/anthology/W03-0707.pdf},
  year   = 2003,
  pages  = {19--21}