@InProceedings{Ivanovic:2006:ALTA2006,
  author    = {Edward Ivanovic},
  title     = {Using Dialogue Acts to Suggest Responses in Support Services via Instant Messaging},
  booktitle = {Proceedings of the Australasian Language Technology Workshop 2006},
  month     = {November},
  year      = {2006},
  address   = {Sydney, Australia},
  pages     = {159-160},
  url       = {http://www.aclweb.org/anthology/U06-1023},
  urlALTA   = {http://www.alta.asn.au/events/altw2006/proceedings/ivanovic.pdf}
}