@InProceedings{kim-cavedon-baldwin:2010:EMNLP,
  author    = {Kim, Su Nam  and  Cavedon, Lawrence  and  Baldwin, Timothy},
  title     = {Classifying Dialogue Acts in One-on-One Live Chats},
  booktitle = {Proceedings of the 2010 Conference on Empirical Methods in Natural Language Processing},
  month     = {October},
  year      = {2010},
  address   = {Cambridge, MA},
  publisher = {Association for Computational Linguistics},
  pages     = {862--871},
  url       = {http://www.aclweb.org/anthology/D10-1084}
}